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Launda has extensive knowledge of and experience in the fields of disabilities, family systems and program development. She has a Bachelor’s Degree in Music Education, a Master’s Degree in Counseling and is a licensed Marriage and Family Therapist in the state of Washington. Launda and her husband, Rich, have been married for 40 years and are the parents of twelve children; nine of whom are adopted and have special needs. They were also licensed foster parents for the Division of Children and Family Services for 19 years. Launda has represented the organization in both appointed and volunteer positions on a variety of community, regional and state committees involving early learning, early intervention, disabilities, special education, supported employment, prevention of child abuse and neglect as well as other issues that affect the quality of life for children, adults and families in our community. lcarroll@innovativeservicesnw.org
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Launda Carroll, President/CEO, has been with Innovative Services NW for twenty-five years, most of those as Executive Director of the organization’s children and family programs. She was appointed President and CEO by the Board of Directors, effective July 1, 2008.
Kathy Deschner, Vice President, Development & Marketing, has more than 30 years of experience in non-profit management, fundraising, marketing and community organizing. Previously she served as Director of Development at Community Services Northwest, the Streams of Mercy Campaign Director at Forward Edge International and she was the Director of Development and Communications at YWCA Clark County for nearly 19 years. Kathy is a lifelong resident of Clark County and serving her community has been the focus of her career and volunteer work Kathy has been Innovative's VP, Development & Marketing since October, 2011. 
Susan Hefta, Vice President, Administration & Finance, has a Bachelor’s degree from Eastern Washington University in Psychology and Sociology with minors in Anthropology and Philosophy (Magna Cum Laude.) Served as a volunteer (8 years), Board Member (4 years) and Facilitator (2 years) for the A.P.P.L.E. program, a parent co-op within School District 81. Susan spent a number of years in the retail/wholesale business and the last 10 years in financial and administrative positions with Vancouver non-profits. Susan has been Innovative's VP, Administration & Finance since January, 2011. 
Denise Stone, Vice President, Client Services, has a B. S. in Business Communications from the University of Portland, is a graduate of the Washington State Supportive Housing Institute, holding certificates of completion in Supportive Housing Programming and Community Organizing from NeighborWorks. She has been working in social services in Oregon and Washington for 12 years at the Community Development Network in Portland and Affordable Community Environments and Community Services Northwest in Clark County. Denise has been Innovative's VP, Client Services since October, 2011. 
Luanne Block, Director of Human Resources, established Innovative Services NW’s Human Resources department in 2003 after serving for 23 years as the Executive Director of adult programs under various “Encore” names. The adult services originally operated as an activity center, then a sheltered work program. In the early 1990’s, under Luanne’s direction, the program was the 2nd in Washington to successfully transition to community employment. Luanne received her national Professional of Human Resources certification in 2004. She has a B.S. degree in Elementary Education with master’s work in Special Education. 
Kristi Criswell, Executive Assistant, joined Innovative Services NW in February 2010. She is a California native and earned a Bachelor of Science degree from Cal Poly, San Luis Obispo. Before relocating to the Pacific NW in 2005, Kristi worked for an environmental nonprofit organization. In Vancouver, she has worked at Nautilus, Inc. and enjoyed her time, although unfortunately short, at the Community Foundation for SW Washington. She is very happy to have the opportunity to resume working for a nonprofit organization! 
Susan Veneruso, Marketing Manager, has an MBA and a Masters of Technology Management from Washington State University, Vancouver. She joined Innovative Services NW in February, 2004. Susan operated as the campaign staff for the successful “A Future for All” capital campaign that resulted in the creation of Innovative’s new building, the Mary Firstenburg Family Center. She now provides marketing support for Innovative Services NW overall and for each of its numerous programs. Susan also provides oversight and editing for Innovative's grant writing activities.